What makes a service provider exceptional and successful? Service providers that do things that are unexpected make them exceptional and highlysuccessful! As metro FOR MEN gets even more busy, it has become necessary for me to go back behind the chair for a while. Last night, one of my service providers came to me to share a new client is driving to see us all the way from Rancho Cucamonga, has been on the road for over an hour and is still 15 minutes away. He is in need of a haircut for a big meeting the next day at 8:00am! He chose us because of all our great reviews on Yelp (http://www.yelp.com/biz/metro-for-men-irvine). It was 6:30pm and the shop closes at 7:00pm. I expressed we can’t tell him we can’t take him. That would be horrible customer service because he has been driving to get here and then we tell him “sorry your late…” I would never want that to happen to me, so we stayed open and I provided him that necessary haircut.
The entire time he kept saying, “I can’t believe you stayed open just for me”. Doing those unexpected things has put me where I’m at today. I have always happily done the unexpected and know that’s the reason I’ve been successful as a hairstylist. In my career, I’ve been in charge of training all stylists in the east bay for a chain of salon, built a six figure client base, enjoyed at 96% retention rate of all new guests, and being requested to provide men’s grooming training in other salons and cosmetology schools.
Today, I’m the proud owner of metro FOR MEN, the leading men’s only salon in Orange County, Ca. I would not be where I’m at today with out desiring to go above and beyond for customers. I’d love to hear about times when a service provider has gone above and beyond for you.
