Ahh reviews…they bring about a love hate relationship–We love the good ones and hate the bad ones. Giving customers the avenue to rate your business tells you what you are doing right and in some cases, what you are doing wrong. I take all reviews very seriously. I thank those for submitting great reviews and address the challenges a customer faced head on. If a customer did not have a great experience at metro FOR MEN I want to try to make it right, whether it’s offering to fix the mistake or even give them their money back. I’ve always been told, “it’s not just about the mistake, but how the mistake gets handled”. My desire is just to make the customer leave feeling we cared.

How can reviews, whether helpful or hurtful, help business owners? My position on reviews is that they should come from a critical perspective, provide specific instances, and offer suggestions on how to fix or exemplify an experience. That way the business owner has the necessary information to make the right decisions for their business and make it better. My cautionary note to reviewers, hurtful reviews could devastate a business causing it to potentially close down or be forced to go up for sell, and possibly bankrupt the owner. I understand there are bad businesses out there, but maybe just maybe the business could be amazing with the right useful information.

I’m truly grateful that my shop has experienced great reviews and boast a 4 3/4 star rating. We are not perfect and there is no business that is. We really try to make every guest of metro FOR MEN feel welcome and that we cared about him. We desire to stay attentive to the details and offer a consistent service every time. We would love to hear about your metro FOR MEN experience. Please post your review on Yelp.com, Google Places, our Facebook page at http://www.facebook.com/#!/pages/metro-FOR-MEN/75239173883, or on our website at http://www.metroformen.com/give-feedback.php. I look forward to reading your comments!