Ask the men’s grooming expert about shoe shines. Polishing your shoes regularly will keep your shoes looking their best for longer. My advice is get your shoes polished right before or during a rain to condition and protect your shoes. A good shoe shine associate will apply a layer of leather/suede protectant to ensure your shoes will not absorb water. At metro FOR MEN we prep, polish and finish shoes and host the best shoe shine in town.
Posts Tagged ‘Irvine’
This year has started off great and what a great way to start it off by being inspired. I attended our industry hair show today…ISSE Long Beach. It’s amazing to be surrounded by incredibly talented people and others who are inspired by them. While the show is heavily geared towards women’s hair, it still inspired me to be true to my craft, stay connected to the indusrty and do great work! I watched platform artists from Johnny B’s, Woody’s, Oster and Andi’s. One of the most memorable moments I had at the ISSE show was the design work on a male model from Babyliss. The design he received on the side of his head which was done with freehand clipper work was awesome.
The highlight of my hair show experience was meeting up with the metro FOR MEN team for breakfast at The Pike in Long Beach, CA before the show. I recommend this place, great food, and strong irish coffee. We enetered the show together and were inspired together. I could not ask for anything more! A team that plays together stays together.
Happy New Year! I can’t tell you how glad I am that 2011 is in the past and for the arrival of 2012. My new year’s resolution is to put 2011 to rest and leave it there…in the past. While 2011 was a good year for metro FOR MEN and the shop was always rated well (we had 4.25 stars out of 5 as of Sept. 2011), going into 2012 its so better. metro FOR MEN has been given 5 stars out of five on Google Places. How did we manage to get such a great rating in 3 months? The shop has been blessed with talented, caring and happy service providers. We have reviews coming in saying “what a great environment. You can feel the moment you walk in the staff staff cares…genuinely cares about the customers and each other”.
Almost a year ago, I was told my dream to have a shop where associates cared about each other and the customer was lofty at best. That people in this industry don’t care about anything else but themselves and competing to have it all for themselves. I disagreed and said I will keep keep trying no matter how many people I have to go through to get my dream team. I was bid farewell with a closing statement of “it will never happen”. For a brief moment I doubted my dream, but forged foward anyway.
I’m glad I did, because I have my dream team and I will keep adding to it with like minded individuals that want to be part of my dream. Thank you to my nay sayers because without you, my dream would have never been realized. metro FOR MEN in 2012 is going to continue to be the leader in men’s grooming and will reach new goals…and dreams. For this reason, it is why metro FOR MEN is a Top 200 Salon in America. Here’s to an AMAZING 2012!
Ask the men’s grooming expert…I was speaking with a customer today during his haircut about shampoo and he said to me, “all shampoo is the same”. What he said has some merit. All shampoo cleans hair, but not all shampoo is created equal. What I explained is what separates drug store shampoo and professional shampoo bought in a hair salon or beauty supply is the quality of ingredients. Non-professional shampoo contains alcohol, detergents and polymers that can build up on the hair and scalp. They are generally watered down and easy to overuse because of its concentration. Professional shampoos contain water so they are soluble, do not build up on the hair and scalp, and are heavily concentrated. The more concentrated the shampoo, the less you need to use, thus saving you money.
His other argument was professional shampoo is expensive. It is more expensive than drug store shampoo because you are buying better quality and ingedients. As I mentioned before, professional shampoo is highly concentrated requiring less to go farther. A professional shampoo will last two to three times longer than a drug store shampoo of the same size. Drug store shampoo is so watery that most of it goes down the drain as you try to apply it to your hair. Where as professional shampoo stays in the palm of your hand until its applied to the hair. That is why it lasts longer and therefore costs less over the lifetime of the bottle.
Ahh reviews…they bring about a love hate relationship–We love the good ones and hate the bad ones. Giving customers the avenue to rate your business tells you what you are doing right and in some cases, what you are doing wrong. I take all reviews very seriously. I thank those for submitting great reviews and address the challenges a customer faced head on. If a customer did not have a great experience at metro FOR MEN I want to try to make it right, whether it’s offering to fix the mistake or even give them their money back. I’ve always been told, “it’s not just about the mistake, but how the mistake gets handled”. My desire is just to make the customer leave feeling we cared.
How can reviews, whether helpful or hurtful, help business owners? My position on reviews is that they should come from a critical perspective, provide specific instances, and offer suggestions on how to fix or exemplify an experience. That way the business owner has the necessary information to make the right decisions for their business and make it better. My cautionary note to reviewers, hurtful reviews could devastate a business causing it to potentially close down or be forced to go up for sell, and possibly bankrupt the owner. I understand there are bad businesses out there, but maybe just maybe the business could be amazing with the right useful information.
I’m truly grateful that my shop has experienced great reviews and boast a 4 3/4 star rating. We are not perfect and there is no business that is. We really try to make every guest of metro FOR MEN feel welcome and that we cared about him. We desire to stay attentive to the details and offer a consistent service every time. We would love to hear about your metro FOR MEN experience. Please post your review on Yelp.com, Google Places, our Facebook page at http://www.facebook.com/#!/pages/metro-FOR-MEN/75239173883, or on our website at http://www.metroformen.com/give-feedback.php. I look forward to reading your comments!
From there to here…I started metro FOR MEN because I wanted to create something unique in the beauty industry where the focus was on the client. I share my vision of the salon with everyone and what I see for its future. When I first opened the doors in September, 2004 with 100% of my energy being on keeping the doors open. When I told people what I was embarking on, they said, “what are you thinking”, “”what do you know about running a salon”, and “I give it 6 months and it will be closed”. These comments only made me work harder to prove them wrong. All the decisions I made in the first couple years were based on my vision for metro FOR MEN. Along the way, I somehow got distracted and allowed my vision to be secondary. We were growing at a remarkable pace and when I began to realize the salon was not moving in the direction I intended, I decided to work on my business instead of in it. I first revised my vision, established our corporate values, and shared this with my team. Every decision to be made would be based on the salon vision and values. I again encountered those nay-sayers once again. I was told, “your goal is not attainable in this industry” and “you will never achieve what you are setting out to”. Hearing this again made me go “hmm” and made me wonder whether I could achieve my goal. Then I recalled 2004 and someone’s premonition of the salon closing in 6 months. Well it is 2011 and metro FOR MEN is the leading men’s salon in Orange County. During these 7 years, metro FOR MEN has been voted Best Men’s Haircut, Best Barber, Best Shave, and one of the Top 200 Salons in America for 4 years in a row! We are here to stay….
I will not stop pursuing my vision of creating a unique salon experience for men with a team dedicated to the mission, vision and values of metro FOR MEN.
I posted a question on our Facebook Fan Page (www.Facebook.com/metroformen) the other day asking our fans “how do you when you got a good haircut?”. For me, I know when I got a good haircut when my hair is easy to style myself. The responses I got were:
“when I leave metro FOR MEN”
“when it takes one try to style”
“when it even looks good wet”
Amazing customer service is priceless and teaching new staff this concept is our first priority. metro FOR MEN is known for our outstanding customer service because we go above and beyond the call of duty. The other night we had a client call from Rancho Cucamonga at 6:30pm needing a haircut appointment for an important meeting the next morning because his regular stylist was too busy and referred him to us. We stayed open. We had another client call us for a shave while visiting Southern California. His taxi driver got them lost and showed up 40 minutes late for his appointment. We still got his a shave. We had another client show up for his haircut appointment and really needed a grey blend too. His regular stylist was really busy that day and didn’t actually have time to add a grey blend to his service. She did it anyway and, as a team, we rallied to her side to help keep her day flowing and stay on time. He left extremely happy and grateful.
As the owner of metro FOR MEN and lead trainer of all new staff, I instill in my staff that we always say yes because where there’s a will, there’s a way. Exceptional customer service comes from a yes perspective and willingness to make someone else’s day. I want for our guests to leave smiling every time and so does the metro FOR MEN team. We are often told by clients that they love coming in because they are made to feel welcome by the entire staff, everyone says hello to them, and that it’s evident this team enjoys working together. This is the level of customer service I’ve always wanted and now have. metro FOR MEN is unlike any salon or barber shop around. We focus on the customer. Come experience what true customer service in the beauty industry feels like…visit metro FOR MEN, the grooming environment for today’s man.
What makes a service provider exceptional and successful? Service providers that do things that are unexpected make them exceptional and highlysuccessful! As metro FOR MEN gets even more busy, it has become necessary for me to go back behind the chair for a while. Last night, one of my service providers came to me to share a new client is driving to see us all the way from Rancho Cucamonga, has been on the road for over an hour and is still 15 minutes away. He is in need of a haircut for a big meeting the next day at 8:00am! He chose us because of all our great reviews on Yelp (http://www.yelp.com/biz/metro-for-men-irvine). It was 6:30pm and the shop closes at 7:00pm. I expressed we can’t tell him we can’t take him. That would be horrible customer service because he has been driving to get here and then we tell him “sorry your late…” I would never want that to happen to me, so we stayed open and I provided him that necessary haircut.
The entire time he kept saying, “I can’t believe you stayed open just for me”. Doing those unexpected things has put me where I’m at today. I have always happily done the unexpected and know that’s the reason I’ve been successful as a hairstylist. In my career, I’ve been in charge of training all stylists in the east bay for a chain of salon, built a six figure client base, enjoyed at 96% retention rate of all new guests, and being requested to provide men’s grooming training in other salons and cosmetology schools.
Today, I’m the proud owner of metro FOR MEN, the leading men’s only salon in Orange County, Ca. I would not be where I’m at today with out desiring to go above and beyond for customers. I’d love to hear about times when a service provider has gone above and beyond for you.
I want to send out a HUGE thank you to my incredibly generous vendors at metro FOR MEN. In order for metro FOR MEN and Help Me Grow Orange County to hit our target of $1000, we needed to get creative with ways of raising money. We did this by creating a rraffle and the ability to win these prizes. We put together a lot of cool prizes with the help of donated gifts. Our raffle prizes include:
- Zamboni ride
- Kid’s camping kit
- Tickets to see The Galaxy
- Body care kit from Menscience
- Shave kit and razor sharpener from Green Everblade
- metro FOR MEN hair care kit
- Razor and brush from Razor MD
Thank you Everblade, Razor MD and Menscience for being a part of a great charity and your generous donations. MFM blog fans, please show your support by visiting their websites and referring them to your friends. Check out www.menscience.com, www.greeneverblade.com, and www.razormd.com. Enter to win these great prizes at metro FOR MEN, 15382 Alton Pkwy., Irvine, CA. Tickets are $5 or five for $20.