Posts Tagged ‘men’s salons’

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Here’s to an amazing 2012!

Saturday, January 7th, 2012

Happy New Year! I can’t tell you how glad I am that 2011 is in the past and for the arrival of 2012. My new year’s resolution is to put 2011 to rest and leave it there…in the past. While 2011 was a good year for metro FOR MEN and the shop was always rated well (we had 4.25 stars out of 5 as of Sept. 2011), going into 2012 its so better. metro FOR MEN has been given 5 stars out of five on Google Places. How did we manage to get such a great rating in 3 months? The shop has been blessed with talented, caring and happy service providers. We have reviews coming in saying “what a great environment. You can feel the moment you walk in the staff staff cares…genuinely cares about the customers and each other”.

Almost a year ago, I was told my dream to have a shop where associates cared about each other and the customer was lofty at best. That people in this industry don’t care about anything else but themselves and competing to have it all for themselves. I disagreed and said I will keep keep trying no matter how many people I have to go through to get my dream team. I was bid farewell with a closing statement of “it will never happen”. For a brief moment I doubted my dream, but forged foward anyway.

I’m glad I did, because I have my dream team and I will keep adding to it with like minded individuals that want to be part of my dream. Thank you to my nay sayers because without you, my dream would have never been realized. metro FOR MEN in 2012 is going to continue to be the leader in men’s grooming and will reach new goals…and dreams. For this reason, it is why metro FOR MEN is a Top 200 Salon in America. Here’s to an AMAZING 2012!

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Posted in metro FOR MEN | 2 Comments »

Top 200 Salons in America

Monday, December 26th, 2011

Hello MFMers…Great news, metro FOR MEN has just been named one of the Top 200 Fastest Growing Salons in America for 2012! Thank you Salon Today Magazine for recognizing this salon for the past 5 years and naming us a top 200 salon in 2008, 2009, 2010, 2011 & 2012.

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Posted in Announcments | 3 Comments »

Professional Shampoo vs. Drug Store Shampoo

Thursday, December 15th, 2011

Ask the men’s grooming expert…I was speaking with a customer today during his haircut about shampoo and he said to me, “all shampoo is the same”. What he said has some merit. All shampoo cleans hair, but not all shampoo is created equal. What I explained is what separates drug store shampoo and professional shampoo bought in a hair salon or beauty supply is the quality of ingredients. Non-professional shampoo contains alcohol, detergents and polymers that can build up on the hair and scalp. They are generally watered down and easy to overuse because of its concentration. Professional shampoos contain water so they are soluble, do not build up on the hair and scalp, and are heavily concentrated. The more concentrated the shampoo, the less you need to use, thus saving you money.

His other argument was professional shampoo is expensive. It is more expensive than drug store shampoo because you are buying better quality and ingedients. As I mentioned before, professional shampoo is highly concentrated requiring less to go farther. A professional shampoo will last two to three times longer than a drug store shampoo of the same size. Drug store shampoo is so watery that most of it goes down the drain as you try to apply it to your hair. Where as professional shampoo stays in the palm of your hand until its applied to the hair. That is why it lasts longer and therefore costs less over the lifetime of the bottle.

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Posted in Grooming Tips | 2 Comments »

In Salon Continuing Education for Hair Stylists

Monday, December 5th, 2011

Do you think your hair stylist should participate in continuing education after being licensed? I do. I’ve been in the beauty industry for over 23 years and continue to be amazed that the Board of Barbering and Cosmetology does not require licensees to have continuing education hours in order to renew a license. Because the Board does not require continuing education, it is left to salon owners to require their service providers to get outside education in order to stay current on industry trends. At metro FOR MEN, not only do we require our service providers to seek outside education in order to grow within the salon, we also host in salon education. Shawna, with Aveda, recently hosted a men’s hair cutting class where all my hair department team members were present.

It was one of the best classes hosted within metro FOR MEN. We were shown three new haircuts for men and then shown how to recreate them. At the end of the class, the staff was excited, energized and educated. I think it is important to stay educated and connected to my chosen career. In a typical year I receive at least 40 hours in continuing and enjoy it. I lead by example to my staff and show my team at metro FOR MEN that successful service providers continue to be educated no matter how long in the industry. My advice to customers of salons and stylists, entertain salons that require continuing education and in salon education and get services from stylists who regularly attend industry education.

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Posted in Grooming Tips | 7 Comments »

Reviews

Friday, September 30th, 2011

Ahh reviews…they bring about a love hate relationship–We love the good ones and hate the bad ones. Giving customers the avenue to rate your business tells you what you are doing right and in some cases, what you are doing wrong. I take all reviews very seriously. I thank those for submitting great reviews and address the challenges a customer faced head on. If a customer did not have a great experience at metro FOR MEN I want to try to make it right, whether it’s offering to fix the mistake or even give them their money back. I’ve always been told, “it’s not just about the mistake, but how the mistake gets handled”. My desire is just to make the customer leave feeling we cared.

How can reviews, whether helpful or hurtful, help business owners? My position on reviews is that they should come from a critical perspective, provide specific instances, and offer suggestions on how to fix or exemplify an experience. That way the business owner has the necessary information to make the right decisions for their business and make it better. My cautionary note to reviewers, hurtful reviews could devastate a business causing it to potentially close down or be forced to go up for sell, and possibly bankrupt the owner. I understand there are bad businesses out there, but maybe just maybe the business could be amazing with the right useful information.

I’m truly grateful that my shop has experienced great reviews and boast a 4 3/4 star rating. We are not perfect and there is no business that is. We really try to make every guest of metro FOR MEN feel welcome and that we cared about him. We desire to stay attentive to the details and offer a consistent service every time. We would love to hear about your metro FOR MEN experience. Please post your review on Yelp.com, Google Places, our Facebook page at http://www.facebook.com/#!/pages/metro-FOR-MEN/75239173883, or on our website at http://www.metroformen.com/give-feedback.php. I look forward to reading your comments!

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Did you get a good haircut?

Saturday, August 27th, 2011

I posted a question on our Facebook Fan Page (www.Facebook.com/metroformen) the other day asking our fans “how do you when you got a good haircut?”. For me, I know when I got a good haircut when my hair is easy to style myself. The responses I got were:

“when I leave metro FOR MEN”

“when it takes one try to style”

“when it even looks good wet”

What is your good haircut experience at the leading men’s salon in Orange County, CA–metro FOR MEN? Share your comments at www.twitter.com/metroformen or www.Facebook.com/metroformen

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5 Star Customer Service

Sunday, August 14th, 2011

Amazing customer service is priceless and teaching new staff this concept is our first priority. metro FOR MEN is known for our outstanding customer service because we go above and beyond the call of duty. The other night we had a client call from Rancho Cucamonga at 6:30pm needing a haircut appointment for an important meeting the next morning because his regular stylist was too busy and referred him to us. We stayed open. We had another client call us for a shave while visiting Southern California. His taxi driver got them lost and showed up 40 minutes late for his appointment. We still got his a shave. We had another client show up for his haircut appointment and really needed a grey blend too. His regular stylist was really busy that day and didn’t actually have time to add a grey blend to his service. She did it anyway and, as a team, we rallied to her side to help keep her day flowing and stay on time. He left extremely happy and grateful.

As the owner of metro FOR MEN and lead trainer of all new staff, I instill in my staff that we always say yes because where there’s a will, there’s a way. Exceptional customer service comes from a yes perspective and willingness to make someone else’s day. I want for our guests to leave smiling every time and so does the metro FOR MEN team. We are often told by clients that they love coming in because they are made to feel welcome by the entire staff, everyone says hello to them, and that it’s evident this team enjoys working together. This is the level of customer service I’ve always wanted and now have. metro FOR MEN is unlike any salon or barber shop around. We focus on the customer. Come experience what true customer service in the beauty industry feels like…visit metro FOR MEN, the grooming environment for today’s man.

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Thank you…

Thursday, June 9th, 2011

I want to send out a HUGE thank you to my incredibly generous vendors at metro FOR MEN. In order for metro FOR MEN and Help Me Grow Orange County to hit our target of $1000, we needed to get creative with ways of raising money. We did this by creating a rraffle and the ability to win these prizes. We put together a lot of cool prizes with the help of donated gifts. Our raffle prizes include:

- Zamboni ride

- Kid’s camping kit

- Tickets to see The Galaxy

- Body care kit from Menscience

- Shave kit and razor sharpener from Green Everblade

- metro FOR MEN hair care kit

- Razor and brush from Razor MD

Thank you Everblade, Razor MD and Menscience for being a part of a great charity and your generous donations. MFM blog fans, please show your support by visiting their websites and referring them to your friends. Check out www.menscience.com, www.greeneverblade.com, and www.razormd.com. Enter to win these great prizes at metro FOR MEN, 15382 Alton Pkwy., Irvine, CA. Tickets are $5 or five for $20.

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Father’s Day 2011

Friday, June 3rd, 2011

metro FOR MEN has partnered with Help Me Grow Orange County to celebrate Dads for the month of June. Help Me Grow connects children and their families to developmental services to enhance the development, behavior and learning of children birth through five years. By calling the toll free number 1.866.GROW.025, (1.866.476.9025), parents, caregivers, child care providers, early educators and health care providers have a single point of access to developmental services for all young children who live in Orange County, CA. To learn more about Help Me Grow Orange County visit www.helpmegrowoc.org.

Every Saturday leading up to Father’s Day, metro FOR MEN is offering father/son duos for $50 on June 4, June 11, and June 18. Proceeds will go to Help Me Grow Orange Countyand our goal is to raise $1,000 by Father’s Day. In order to make this a reality we need your help and are asking for monetary donations, as well as hosting a raffle to win cool prizes for Dad! Prizes include tickets to local sporting events, men’s body care products, men’s hair care products, men’s shaving products and tools. Raffle tickets are $5 each or five for $20.

Please join metro FOR MEN together with Help Me Grow Orange County to celebrate Dad and raise money for a great local cause. Make an appointment today to have dad and sons look great on Father’s Day by calling (949) 450-0150 or stop by to enter the raffle to win Dad a great gift or make a donation at 15382 Alton Pkwy., Irvine, CA. Thank you for your support….Happy Father’s Day!

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How to pick the right hair product

Thursday, May 19th, 2011

How do you pick the right product? Many factors should be considered:

1. What is the style you are trying to achieve;

2. What is your hair type; and

3. what is your hair texture.

A qualified stylist can answer these questions for you and help you select the right product for you. I had a new client the other day and he showed me a picture of the hair style he wanted. I then asked him what product is he using to style his hair. He explained it was a paste of some kind. While a paste is a great universal product, it wasn’t the right product to achieve the style he wanted. I suggested grip wax by m from metro FOR MEN which is a low shine wax. I suggested this product for him because he had a lot of dark course straight hair and a paste will dull his hair color. In contrast, a wax will add a little shine while still showing texture and controlling his course hair. I also showed him how to use it to achieve multiple styles for day or night. His comment to me was, “why has no other stylist ever explained this to me?” and gave metro FOR MEN one of the best reviews ever.

We treat all of our customers like this and this expert approach is what sets us apart from the rest. This expert approach to service is why metro FOR MEN is the leading men’s only salon in Orange County, CA.

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Posted in Grooming Tips | 3 Comments »

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