|metro FOR MEN Blog
Posts Tagged ‘trendy men’s haircuts’
Thursday, January 31st, 2013
It’s been a while since my last blog entry. A year in review, I’ve been busy grooming men and loving being back behind the chair doing what I do best…Being the best men’s hairstylist. I’ve been a hairstylist for 25 years and have focused 100% of my attention on men’s grooming for the past 15 years. I enjoy men’s hairstyling more than I can explain and I often get looked down on for choosing the men’s market for my career because most people think you can’t make money at it. I teach to all my trainees that if you do anything for money, you will always be chasing it. If you are passionate and positive about what you do, money finds you. I live that everyday. I love what I do and I’m proud of it!
I began to think about my career highlights and wondered what’s next for me. I feel my men’s grooming skills are performed with mastery, while still continuing to learn new things. I do want to share my skills with anyone who is interested. I do train all the stylists at metro FOR MEN and the good ones stay on to prosper. I’ve lost many trainees along the way because I demand near perfection and have high expectations. I have those expectations because its what our clients expect from metro FOR MEN. I train stylists to not only perform beyone expectations, but to think about what they do at every step. All of our services are thoughful and performed with true skill. I read once, “Good you’ve pissed people off, that means you stand for something”. I do stand for quality over anything else and that is why metro FOR MEN remains the leader in men’s grooming.
Getting back to my career outlook, last year I attended NAHA in Las Vegas as I do every year. I am always so inspired when I return. Last year NAHA opened a new category…men’s grooming for 2013. Every one of my staff encouraged me to enter this contest. I agreed to it and sought advice from prior NAHA winners. Daniel Holzberger told me to hire the best photographer I could afford. I hired Babak, the famous NAHA photographer, devised a collection, found models (that was very difficult), and did the clothes styling myself. I test cut every model to make sure my concept worked and I had the right models. Then I scheduled the shoot. The shoot took place this past weekend starting at 10:00am. I cut, colored, straughtend, styled and clothed all five models by 2:00pm and photos started. Babak was incredible and provided so much creativity. I will confess this wasn’t easy and there were a few times I almost threw in the towel. Thankfully I had a lot of support that kept encouraging me to move forward. Even Babak expressed how incredible my cutting skills were. That was the best compliment ever! The shoot finished at 8:30pm and I thought I was going to die from exhaustion. In the end, it was the best experience I’ve had in my career. I learned so much about me and styling beyond everyday wear. The entry form is due next week. Wish me luck to win the men’s grooming category for the North American Hairstyling Awards! What a way to mark 25 years as a hairstylist.
Saturday, January 7th, 2012
Happy New Year! I can’t tell you how glad I am that 2011 is in the past and for the arrival of 2012. My new year’s resolution is to put 2011 to rest and leave it there…in the past. While 2011 was a good year for metro FOR MEN and the shop was always rated well (we had 4.25 stars out of 5 as of Sept. 2011), going into 2012 its so better. metro FOR MEN has been given 5 stars out of five on Google Places. How did we manage to get such a great rating in 3 months? The shop has been blessed with talented, caring and happy service providers. We have reviews coming in saying “what a great environment. You can feel the moment you walk in the staff staff cares…genuinely cares about the customers and each other”.
Almost a year ago, I was told my dream to have a shop where associates cared about each other and the customer was lofty at best. That people in this industry don’t care about anything else but themselves and competing to have it all for themselves. I disagreed and said I will keep keep trying no matter how many people I have to go through to get my dream team. I was bid farewell with a closing statement of “it will never happen”. For a brief moment I doubted my dream, but forged foward anyway.
I’m glad I did, because I have my dream team and I will keep adding to it with like minded individuals that want to be part of my dream. Thank you to my nay sayers because without you, my dream would have never been realized. metro FOR MEN in 2012 is going to continue to be the leader in men’s grooming and will reach new goals…and dreams. For this reason, it is why metro FOR MEN is a Top 200 Salon in America. Here’s to an AMAZING 2012!
Monday, December 5th, 2011
Do you think your hair stylist should participate in continuing education after being licensed? I do. I’ve been in the beauty industry for over 23 years and continue to be amazed that the Board of Barbering and Cosmetology does not require licensees to have continuing education hours in order to renew a license. Because the Board does not require continuing education, it is left to salon owners to require their service providers to get outside education in order to stay current on industry trends. At metro FOR MEN, not only do we require our service providers to seek outside education in order to grow within the salon, we also host in salon education. Shawna, with Aveda, recently hosted a men’s hair cutting class where all my hair department team members were present.
It was one of the best classes hosted within metro FOR MEN. We were shown three new haircuts for men and then shown how to recreate them. At the end of the class, the staff was excited, energized and educated. I think it is important to stay educated and connected to my chosen career. In a typical year I receive at least 40 hours in continuing and enjoy it. I lead by example to my staff and show my team at metro FOR MEN that successful service providers continue to be educated no matter how long in the industry. My advice to customers of salons and stylists, entertain salons that require continuing education and in salon education and get services from stylists who regularly attend industry education.
Friday, September 30th, 2011
Ahh reviews…they bring about a love hate relationship–We love the good ones and hate the bad ones. Giving customers the avenue to rate your business tells you what you are doing right and in some cases, what you are doing wrong. I take all reviews very seriously. I thank those for submitting great reviews and address the challenges a customer faced head on. If a customer did not have a great experience at metro FOR MEN I want to try to make it right, whether it’s offering to fix the mistake or even give them their money back. I’ve always been told, “it’s not just about the mistake, but how the mistake gets handled”. My desire is just to make the customer leave feeling we cared.
How can reviews, whether helpful or hurtful, help business owners? My position on reviews is that they should come from a critical perspective, provide specific instances, and offer suggestions on how to fix or exemplify an experience. That way the business owner has the necessary information to make the right decisions for their business and make it better. My cautionary note to reviewers, hurtful reviews could devastate a business causing it to potentially close down or be forced to go up for sell, and possibly bankrupt the owner. I understand there are bad businesses out there, but maybe just maybe the business could be amazing with the right useful information.
I’m truly grateful that my shop has experienced great reviews and boast a 4 3/4 star rating. We are not perfect and there is no business that is. We really try to make every guest of metro FOR MEN feel welcome and that we cared about him. We desire to stay attentive to the details and offer a consistent service every time. We would love to hear about your metro FOR MEN experience. Please post your review on Yelp.com, Google Places, our Facebook page at http://www.facebook.com/#!/pages/metro-FOR-MEN/75239173883, or on our website at http://www.metroformen.com/give-feedback.php. I look forward to reading your comments!
Wednesday, September 7th, 2011
From there to here…I started metro FOR MEN because I wanted to create something unique in the beauty industry where the focus was on the client. I share my vision of the salon with everyone and what I see for its future. When I first opened the doors in September, 2004 with 100% of my energy being on keeping the doors open. When I told people what I was embarking on, they said, “what are you thinking”, “”what do you know about running a salon”, and “I give it 6 months and it will be closed”. These comments only made me work harder to prove them wrong. All the decisions I made in the first couple years were based on my vision for metro FOR MEN. Along the way, I somehow got distracted and allowed my vision to be secondary. We were growing at a remarkable pace and when I began to realize the salon was not moving in the direction I intended, I decided to work on my business instead of in it. I first revised my vision, established our corporate values, and shared this with my team. Every decision to be made would be based on the salon vision and values. I again encountered those nay-sayers once again. I was told, “your goal is not attainable in this industry” and “you will never achieve what you are setting out to”. Hearing this again made me go “hmm” and made me wonder whether I could achieve my goal. Then I recalled 2004 and someone’s premonition of the salon closing in 6 months. Well it is 2011 and metro FOR MEN is the leading men’s salon in Orange County. During these 7 years, metro FOR MEN has been voted Best Men’s Haircut, Best Barber, Best Shave, and one of the Top 200 Salons in America for 4 years in a row! We are here to stay….
I will not stop pursuing my vision of creating a unique salon experience for men with a team dedicated to the mission, vision and values of metro FOR MEN.
Saturday, August 27th, 2011
I posted a question on our Facebook Fan Page (www.Facebook.com/metroformen) the other day asking our fans “how do you when you got a good haircut?”. For me, I know when I got a good haircut when my hair is easy to style myself. The responses I got were:
“when I leave metro FOR MEN”
“when it takes one try to style”
“when it even looks good wet”
What is your good haircut experience at the leading men’s salon in Orange County, CA–metro FOR MEN? Share your comments at www.twitter.com/metroformen or www.Facebook.com/metroformen
Sunday, August 14th, 2011
Amazing customer service is priceless and teaching new staff this concept is our first priority. metro FOR MEN is known for our outstanding customer service because we go above and beyond the call of duty. The other night we had a client call from Rancho Cucamonga at 6:30pm needing a haircut appointment for an important meeting the next morning because his regular stylist was too busy and referred him to us. We stayed open. We had another client call us for a shave while visiting Southern California. His taxi driver got them lost and showed up 40 minutes late for his appointment. We still got his a shave. We had another client show up for his haircut appointment and really needed a grey blend too. His regular stylist was really busy that day and didn’t actually have time to add a grey blend to his service. She did it anyway and, as a team, we rallied to her side to help keep her day flowing and stay on time. He left extremely happy and grateful.
As the owner of metro FOR MEN and lead trainer of all new staff, I instill in my staff that we always say yes because where there’s a will, there’s a way. Exceptional customer service comes from a yes perspective and willingness to make someone else’s day. I want for our guests to leave smiling every time and so does the metro FOR MEN team. We are often told by clients that they love coming in because they are made to feel welcome by the entire staff, everyone says hello to them, and that it’s evident this team enjoys working together. This is the level of customer service I’ve always wanted and now have. metro FOR MEN is unlike any salon or barber shop around. We focus on the customer. Come experience what true customer service in the beauty industry feels like…visit metro FOR MEN, the grooming environment for today’s man.
Thursday, June 16th, 2011
What makes a service provider exceptional and successful? Service providers that do things that are unexpected make them exceptional and highlysuccessful! As metro FOR MEN gets even more busy, it has become necessary for me to go back behind the chair for a while. Last night, one of my service providers came to me to share a new client is driving to see us all the way from Rancho Cucamonga, has been on the road for over an hour and is still 15 minutes away. He is in need of a haircut for a big meeting the next day at 8:00am! He chose us because of all our great reviews on Yelp (http://www.yelp.com/biz/metro-for-men-irvine). It was 6:30pm and the shop closes at 7:00pm. I expressed we can’t tell him we can’t take him. That would be horrible customer service because he has been driving to get here and then we tell him “sorry your late…” I would never want that to happen to me, so we stayed open and I provided him that necessary haircut.
The entire time he kept saying, “I can’t believe you stayed open just for me”. Doing those unexpected things has put me where I’m at today. I have always happily done the unexpected and know that’s the reason I’ve been successful as a hairstylist. In my career, I’ve been in charge of training all stylists in the east bay for a chain of salon, built a six figure client base, enjoyed at 96% retention rate of all new guests, and being requested to provide men’s grooming training in other salons and cosmetology schools.
Today, I’m the proud owner of metro FOR MEN, the leading men’s only salon in Orange County, Ca. I would not be where I’m at today with out desiring to go above and beyond for customers. I’d love to hear about times when a service provider has gone above and beyond for you.
Saturday, April 30th, 2011
I wanted to thank all of you for voting metro FOR MEN, The Best Barber in Orange County, CA by My Fox LA HotList…http://oc.cityvoter.com/winners/oc-hotlist/4786/health-and-beauty/barber. metro FOR MEN is the leading men’s salon and we appreciate you making this happen for us. Here’s to many more years!!!
Thursday, January 27th, 2011
metro FOR MEN has been nominated for Best Barber by My Fox LA HotList. Please help us win this year by casting your vote for metro FOR MEN at http://oc.cityvoter.com/search?q=best+barber. Thank you for your continued support. Check back often to see where we stand in the voting.